Frequently Asked Questions (FAQ) – Taxi Central

A taxi is a vehicle that takes people comfortably and flexibly from one place to another for payment. Taxis are available for both short and long trips.

You can reserve your taxi by phone or via our app. Simply provide your current location and desired pickup time, and a driver will be sent to you.

Prices are based on official tariffs set by the respective city or municipality. Additional costs may apply for luggage, night trips or longer waiting times.

Usually via the taximeter, which automatically records the distance traveled and the duration of the trip. Some cities also have flat rates for certain routes, e.g. to the airport.

Tips are voluntary but often appreciated. Usually about 5–10% of the fare.

The taximeter is a device that automatically records trip costs. It shows the current fare as well as additional costs.

Yes, you can plan your trip in advance via our app or by phone. Particularly practical for airport transfers or business appointments.

Yes, our drivers are trained and reliable. Data protection and safety are top priorities on every trip.

Normally the driver follows the most efficient route. However, you can also specify your preferred route.

Yes, taxis are suitable for both short city trips and longer excursions outside the city.

Contact the taxi central as soon as possible. Lost items are usually found and returned.

Smaller pets are allowed in most taxis. Please inform the driver in advance.

Yes, in many cities there are specially equipped vehicles for passengers with limited mobility.

An airport transfer is a specially booked trip between your location and the airport, often with a fixed price and punctual pickup.

In some cities there are shared taxi services where several passengers share a vehicle to save costs.

Cash payment, EC/credit card or via the app, depending on the vehicle and city.

Yes, there is usually enough space for strollers. It is recommended to inform the driver in advance.

Simply cancel the booking by phone or via the app. Fees may apply for short-term cancellations.

Yes, under certain circumstances, e.g. in case of danger, health concerns or missing equipment.

In many cities yes, if the vehicle is free. In some cases, advance booking is recommended.

Yes, many cities charge a small surcharge at night.

A vehicle that offers space for several passengers and luggage – ideal for groups or families.

Address, desired pickup time, number of passengers and any special requests (e.g. pets or stroller).

Business trips can sometimes be claimed as business expenses.

Look for licensed vehicle, taximeter, professional drivers and official central.

No, smoking is prohibited in all taxis.

Hand disinfection or thorough hand washing is recommended, especially after longer trips.

Most modern taxis have air conditioning or heating for maximum comfort.

Yes, some vehicles offer WiFi for passengers.

Contact the central immediately and document the route if possible.

The price that is charged at least for a trip, regardless of the distance.

Official license plates, taximeter, driver ID and company stickers.

Flexibility, comfort, quick availability, direct routes and safety.

Yes, large-capacity vehicles or vehicles with large trunks are available.

Yes, as long as it does not disturb the driver or endanger the trip.

Taxis are officially licensed, insured and regulated; ride-sharing can be more flexible but less standardized.

No, not allowed for safety reasons.

Standard taxis offer space for 4 people, large-capacity taxis for 6 or more.

Contact the central immediately to get a replacement.

Yes, many vehicles accept cashless payments.

Depending on city, time of day and availability – usually a few minutes to 20 minutes.

The area in which a central organizes trips and dispatches taxis.

Regular cleaning and disinfection is carried out by all professional taxi companies.

Some cities charge a small surcharge for additional or particularly large luggage.

Signposted in the city, often at central locations, train stations or airports.

Possible, but advance booking is recommended to avoid waiting times.

Professional driving services that organize trips similar to taxis, often with fixed prices.

No, only in emergencies or for business with hands-free device.

Yes, on request you will receive a written or digital receipt.

Contact the central immediately, incidents are reviewed and may be sanctioned.